Valhalla Business Solutions - Business Management Consultants

• Catch team members doing things right
• 5:1 Rule five positive feedback sessions to every one developmental
• Identify specific behaviors
• Feedback immediately after behavior

• Entire location

• Daily
• Schedule specific time
  

• Encourages team to repeat good behaviors
• Team member develops
• Conveys to team managements willingness to get hands dirty
• Opportunity for manager to model good behavior
• Team sees behaviors done correctly

• Role play, practice doing things right
• Feedback
  
• Identify specific behavior observed
• Associate it with a skill
• Display how it impacted the team or customer
• i.e., "When you followed up with that customer and remembered their upcoming vacation, you displayed again how important it is to you to do the right thing for your customers. Thank you for staying so disciplined to the sales process you have earned another lifetime customer! At this rate our team will have a great chance to meet our goal today. Thanks to you!"
  

Labels: Coaching Teams, corporations, economy, feedback, feedback model, learning, Restaurant Management, Sales Coaching, small business, Small Business CEO