Valhalla Business Solutions - Business Management Consultants
Sales Management Consulting Specializing In... Sales and service Systems, Managing younger generations, Management protocols Coaching effectiveness
Thursday, February 11, 2010
Pay it Forward
Be a Mentor
o Have a quarterly meeting
o Consider an agenda
o Be a confidant
o Choose someone who will give more than they take
o Consider someone in another department
o Observe them in action
Early in my career I had an upper level executive reach out to me. He had one motive, pay it forward! At first I had a hard time understanding why he reached out to me. This was especially true considering my perceptions of the corporate world. It had been, at least till that point every person for them self. His intent he made very clear! He communicated to go out of my way to share my knowledge with someone. He encouraged me to go out of my way to create opportunities for that person and so on. Unfortunately he left the organization shortly after that. Although he left, his message was clear be a helping hand too many
Although most books, articles, and personnel will encourage you to seek out a mentor, we at Valhalla consider becoming a mentor even more critical to your growth as a leader. Although having a mentor should not be discounted, you may gain more development from being a mentor.
Have a quarterly meeting- This relationship should be regular enough to create a frequent two way communication. Creating an atmosphere that encourages your mentee to reach to you. Most successful executives I witness schedule a one on one once a month. This should be easy to do if you are already calendaring your one on ones with your direct reports.
Consider an agenda- Although this time should be primarily about fielding the mentee’s agenda. It is critical to bring content that can help them grow. Concentrate on bringing them in on a project that won’t impact their current work production. Also contemplate their hard skill gaps? How can you assist in developing those skills? Their manager can be a great resource for skill gaps.
Be a confidant- This is almost needless to say, however a mentor is an escape from the political battles that may exist. It is critical to establish a trusting relationship where you can help coach them through those political battles. Too often a mentee may not have a relationship with someone where they can vent and brainstorm appropriate solutions.
Choose someone who will give more than they take- Find out who is talented within the organization!! I often get asked how they should approach this person. Consider the story above; reach out to someone under the pretense of Pay it Forward. This person is someone who will bring content and questions to your one on ones. This person is naturally a giver rather than a receiver. It ensures they pay it forward.
Someone in another department- Choosing someone outside your department allows the mentee to feel free to confide in you.
Observe them in action- Whether they are a sales person, customer service, technical worker or manager. Observe the mentee in action, performing their duties. The trust you have established with your relationship will add immeasurable feedback, they may not get elsewhere.
Labels: banking, calendar management, Coaching Teams, conflict resolution, corporate responsibility, feedback, mentor, polotics, Restaurant Management, Sales Coaching, Small Business CEO
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Tuesday, May 12, 2009
Financial Management Consulting
Labels: banking, Coaching Teams, corporate responsibility, corporations, development, diversity, economic crisis, effective manager, Restaurant Management, revenue, Sales Coaching
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Monday, April 20, 2009
Sales Process (Manager)
Establish what each customer interaction looks like...
- Greeting
- Profiling
- Recommendations
- Exit
To make things simple for a leader to coach, there has to be foundational processes to your customer interactions.
Greeting, solicit your team in your next daily kick start or team to explore what and how a greeting should look from your organization to your customer. How can use the greeting to impact your sales? What would it sound like? How can you use your greeting to transition into a profiling session with your customer?
Profiling, the most important piece of any sales process and far and away the most absent in almost every business I visit. I challenge you and your business to make this a central part of who you are as an organization. Why? If you really care about what your customers need and want, you have to ask them. In almost every business I patron nobody ask or cares. They jump straight to recommendations. How can you assume you know what your customer wants. Its arrogant and condescending.
Recommendations, this is what most sales people think they excel at. "They can talk to anybody!" There is no one good at this unless the profiling step has properly been executed. You as a manager have an obligation to your customers and your employees to help them uncover the needs of your client.
Exit, this can have a lot polishing as well when it comes to business. Again as a manager solicit your team for what this should look like. Probe around referrals, commitments in future contact and elevating yourself from the competition.
Labels: banking, Coaching Teams, conflict resolution, corporate responsibility, corporations, cross sell, development, economy, education, Restaurant Management, Sales Coaching, sales process
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Thursday, April 2, 2009
Cross Sell, Expand Your Services
Cross Sell, Expand Your Services
- Consider Service Industry
- Apply with your product
I had the opportunity to discuss someones business the other day and to be honest I had never encountered a business quite like it before. She had a type of pillow which was used to help a woman's skin avoid wrinkling. It was a product I had never heard of? I familiarized myself with her business and realized the pillow was the only piece of the business. One thing we work on with each company is your product is not your business. Your business is your product. Customers need a reason to buy the business. We explored at length what could help increase the sales of her business.
We decided she would put together a aging skin care wellness off-site. We discussed the resources she knew in the business and how to apply it. Here is what she came up with.
- 3 Day Wellness Trip (she knew a manager of a hotel)
- Day 1-Skin Care (her product and a make up expert)
- Day 2-Group therapy (her best friend the psychiatrist)
- Day 3-Yoga (her yoga instructor)
When we were done with the conversation, she realized how much a product like hers lead itself to other opportunities to increase revenue by cross selling service and more importantly selling her product.
Labels: corporate responsibility, cross sell, economic crisis, economy, management, management expectations, off-site, small business, Small Business CEO
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Sunday, March 22, 2009
Corporate Social Responsibility -- Diversity
- Diversity
- Board of Directors should match your communities
- Establish a work environment conducive to...
- Disabled employees
- Women and minorities
- Gay and Lesbian
- Diversity of thought
- Promotions
- Work and life benefits
- Products and Services
- Benefit the economically disadvantaged
- Quality of services
- Employee Relations
- Healthy and safe working environment
- Retirement plans
- Profit sharing
- Internal non-political resource groups
Diversity as a priority must start from the top. It must be important to all senior management to be apart of a companies organizational structure and culture.
First, if you have a board of directors make a conscience effort to mirror the communities in which you are present. Not only does it make good business sense to have a cultural understanding of the communities you do business in, it is critical to establish a work environment conducive to those cultures.
In your Vision and Values take the time to make an organization that holds diversity at the very top. One of the best organizations I have seen has internal resource groups for disabled employees, women and minorities, gay and lesbian and so on. These internal resource groups recruit membership within the organization and become a nucleus for networking, skill enhancement and giving back to the community. Each of which should be a priority for any organization. These groups can influence benefits, recruiting efforts, community involvement and the quality of service you deliver to the diverse groups in your communities.
Labels: community, community outreach, corporate responsibility, corporations, diversity, internationa companies, Sales Coaching
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Sunday, March 15, 2009
Economic Recessions -- Understand Your Competition
Review the following...
- Pricing
- Competitive services and conveniences
- What they are doing well
- services
- processes
- marketing
- social networking
- Community involvement
Its amazing how much your competition can help you, most people don't look at it that way. Too often I run into business owners that refuse to use another businesses great idea. As if it is an admission of inadequacy? I can only challenge you as a business owner or manager look around you and see who is doing it the best. Use it to innovate processes in your organization.
As the President of our organization, I have yet to refuse advice from experts in their respected areas. I solicit advice from experts in each of the bullet points above. Its critical to build a network that can add value to your organization. (we will discuss networking in a future blog)
The truth is if you as a business owner go to your competition as a customer you begin to understand more of how your customer views your business. Adding value to your customer is your number one priority, be humble and learn from those around you!!
Labels: Coaching Teams, community outreach, corporate responsibility, economic crisis, economy, management, Small Business CEO
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Monday, February 23, 2009
Corporate Responsibility -- Community

- Community
- Internal volunteer program
- Support for education needs within the community
- Charitable Giving
- Innovative community outreach
What can this look like in your organization?
An internal volunteer program has to be encouraged and supported by the CEO all the way through each team member. Valhalla for example requires each employee to volunteer eight hours each quarter. Valhalla does not require or put expectations on where or who they can volunteer for, it is the employees responsibility to decide on their own. However Valhalla partners with a number of non profits to make the volunteer opportunities easier for each employee to fulfill. As you can imagine if you have an organization of 100 employees, it translates to 3200 volunteer hours a year. For any organization that is a considerable amount of hours in the community. This type of outreach will be great team building exercises for your team.
Make your volunteer program effective by offering support for education needs within the community. What does this mean for your organization? This is a time to analyze what services you offer. How can these services be of use to help your surrounding communities become more educated. The benefit of this often is a healthier community, better choices for hire and more educated consumers for purchase. For example at Valhalla I spend my volunteer time in high schools educating kids on how to interview well, I also educate them on how I have gotten where I am by hard work and doing the right things for people.
Be innovative in your charitable giving, this does not have to be purely monetary. Often organizations will take time during the year to establish food drives, clothing donations and giving blood. These are simple things to do and can be annual strong holds in your organization. It also can be a great development tool for someone in your organization to demonstrate their leadership skills and further their career.
Lastly innovative community outreach, is another great way for your organization to take the lead in the community. Often an organization has a lot of resources to speer head such projects. Best practices I have seen are youth education programs, conferences educating seniors on preparing for retirement. I have seen lawyers review estates for free, banks educate on how to be fiscally fit and sports teams provide exercise guidance. These are simple things to do the right thing in your community.
Labels: community outreach, corporate charity, corporate responsibility, corporations, education needs, employees, internal volunteer program, management, Small Business CEO
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12:59 PM
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Previous Posts
- Delegation
- Another Email? (Managing Email in a Corporate Envi...
- Pay it Forward
- Now I am a Manager, What’s My Job?
- Measuring Success (Setting Life Goals)
- Denver Broncos: Dear Coach McDaniel's
- Knowing your Internal Compass (navigation guidance...
- Paying too much for Credit Card Processing- 3 Ways...
- Do What's Right For A Customer?
- What Organizational Issues Do You Have?
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