Valhalla Business Solutions - Business Management Consultants

Sales Management Consulting Specializing In... Sales and service Systems, Managing younger generations, Management protocols Coaching effectiveness


Thursday, March 11, 2010

Delegation

Identify tasks/projects to complete

· What can be delegated

· Choose the right person

· Delegate

Delegation is rarely used as effective as it could be. Often managers are perfectionists, they prefer to take work home or work late. They will override decisions made by their team frequently. Consequently, managers teams struggle when they are absent from the office. Their teams don’t take initiative or accountability for the operations of their department. These managers when absent from the office come back to large piles in their inbox, email, etc.

If you don’t delegate, you are not a good leader. Delegating to team members provides empowerment, development and accountability to the team. Anticipate and be comfortable with mistakes, your team will display much more initiative if they feel they can learn from their mistakes.

How?

· Identify the task to complete

o Analyze your job function. What are you evaluated on? When you write down the things you do daily, weekly and monthly. Which of these things can be done by your subordinates?

o Choose the right person. Contemplate your team’s talents and hard skills. Also consider their interests and career ambitions. What exposure will my team member get? How will this improve their skills?

· Delegate

o Request help. “Chris, I need your expertise on this.”

o Communicate why. “You have the best relationships with our marketing department and design team!”

o Seek acceptance. “Would you be willing to take on the preparation for the sales teams trade show in Denver next month?”

o Describe the details. Here is what’s involved…”

o Affirm deadlines and standards. “Design, materials and travel arrangements need to be coordinated by the Friday the 22nd at 11:00 a.m. Please have final complete for me to review on the Wednesday the 20th at 11am as well.”

o Discuss check in points. “This month let’s start your one on one 10 minutes early to review your progress on this specific project. How does that sound?”

o Acknowledge you are a resource. “What do you think you need from me on this? This is your show, but if you need further guidance don't hesitate to ask and I will direct you the right resource or show you how to complete.”

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posted by Valhalla Business Solutions at 10:10 AM 0 comments



Thursday, February 11, 2010

Pay it Forward

Be a Mentor

o Have a quarterly meeting

o Consider an agenda

o Be a confidant

o Choose someone who will give more than they take

o Consider someone in another department

o Observe them in action

Early in my career I had an upper level executive reach out to me. He had one motive, pay it forward! At first I had a hard time understanding why he reached out to me. This was especially true considering my perceptions of the corporate world. It had been, at least till that point every person for them self. His intent he made very clear! He communicated to go out of my way to share my knowledge with someone. He encouraged me to go out of my way to create opportunities for that person and so on. Unfortunately he left the organization shortly after that. Although he left, his message was clear be a helping hand too many

Although most books, articles, and personnel will encourage you to seek out a mentor, we at Valhalla consider becoming a mentor even more critical to your growth as a leader. Although having a mentor should not be discounted, you may gain more development from being a mentor.

Have a quarterly meeting- This relationship should be regular enough to create a frequent two way communication. Creating an atmosphere that encourages your mentee to reach to you. Most successful executives I witness schedule a one on one once a month. This should be easy to do if you are already calendaring your one on ones with your direct reports.

Consider an agenda- Although this time should be primarily about fielding the mentee’s agenda. It is critical to bring content that can help them grow. Concentrate on bringing them in on a project that won’t impact their current work production. Also contemplate their hard skill gaps? How can you assist in developing those skills? Their manager can be a great resource for skill gaps.

Be a confidant- This is almost needless to say, however a mentor is an escape from the political battles that may exist. It is critical to establish a trusting relationship where you can help coach them through those political battles. Too often a mentee may not have a relationship with someone where they can vent and brainstorm appropriate solutions.

Choose someone who will give more than they take- Find out who is talented within the organization!! I often get asked how they should approach this person. Consider the story above; reach out to someone under the pretense of Pay it Forward. This person is someone who will bring content and questions to your one on ones. This person is naturally a giver rather than a receiver. It ensures they pay it forward.

Someone in another department- Choosing someone outside your department allows the mentee to feel free to confide in you.

Observe them in action- Whether they are a sales person, customer service, technical worker or manager. Observe the mentee in action, performing their duties. The trust you have established with your relationship will add immeasurable feedback, they may not get elsewhere.


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posted by Valhalla Business Solutions at 10:11 AM 0 comments



Sunday, April 26, 2009

Assumptive Selling (Don't DO IT!)



  • Profile
  • Patience
  • Listen
  • Recommend

So often I witness sales people in action and I have to be honest it is out right pathetic. Three times this week I have had the opportunity to witness some of the most ineffective behavior.

Truth is I watch ineffective sales people have to get 3-4 times the number of clients to reach their volume goals, compared to an effective sales person. Any business owner knows it is significantly harder to obtain a new customer than cross sell one. Most sales people struggle with both.

Sales people please profile, take the time to have targeted customer questions which turn your customers brain on. This will undoubtedly reveal potential needs your company may have solutions for. The number one rule hear is never, ever make a recommendation during this time. It changes the environment in the conversation. Quickly a sales person frequently makes this mistake and begins to discuss cost and provide numerous product information. This will require a lot of patience becauseintuitively a sales person has solutions to fix a customers issues. Make sure you listen and listen some more.

Lastly once you have listened to all their concerns, feelings, fears, wish lists, etc. Make a formal solution based recommendation.


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posted by Valhalla Business Solutions at 10:08 PM 0 comments



Wednesday, March 25, 2009

Valhalla's Effective Manager Calendar

Attached is my sample calendar to help any successful manager have the forums to communicate with their teams. I have followed this model with every team I have worked with and had beyond extraordinary results!

Effectivemanagercalendar.doc

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posted by Valhalla Business Solutions at 9:10 AM 1 comments



Valhalla's Management Expectations -- Feedback Moments

Valhalla's Management Expectations -- Feedback Moments

Who:
  • Catch team members doing things right
  • 5:1 Rule five positive feedback sessions to every one developmental
  • Identify specific behaviors
  • Feedback immediately after behavior

Where:
  • Entire location

When:
  • Daily
  • Schedule specific time

Why:
  • Encourages team to repeat good behaviors
  • Team member develops
  • Conveys to team managements willingness to get hands dirty
  • Opportunity for manager to model good behavior
    • Team sees behaviors done correctly

How:
  • Role play, practice doing things right
  • Feedback
    • Identify specific behavior observed
    • Associate it with a skill
    • Display how it impacted the team or customer
      • i.e., "When you followed up with that customer and remembered their upcoming vacation, you displayed again how important it is to you to do the right thing for your customers. Thank you for staying so disciplined to the sales process you have earned another lifetime customer! At this rate our team will have a great chance to meet our goal today. Thanks to you!"

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posted by Valhalla Business Solutions at 8:34 AM 0 comments




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