Valhalla Business Solutions - Business Management Consultants

Sales Management Consulting Specializing In... Sales and service Systems, Managing younger generations, Management protocols Coaching effectiveness

Monday, May 4, 2009

What to do in Uncertain Economic Times

In today's work environment the need for consulting and management from a third party is critical to an organizations success and development. What makes managers and owners want to figure everything out on their own? We are in tough economic times, with challenges still ahead. Some companies will weather the storm and excel during a recession and others will falter. Consulting and management services can bring vision and direction during these uncertain times. Services include cost management to control overspending where unnecessary. Growth strategies, how can you leverage your customers and employees in you distribution and sales process. Marketing budget analysis, consulting and management services bring new cost effective strategies and in house solutions to cut costs that already exist. Management effectiveness, coach your team to follow your vision and guarantee revenue growth going forward. Consulting and management services assist in culture change management, employees can often struggle through monumental shifts in philosophy specifically when there is a management change. Customer management solutions are also a must in today's world.

Labels: banking, calendar management, Coaching Teams, economic crisis, economy, education, effective manager, internationa companies, Restaurant Management, Small Business CEO

posted by Valhalla Business Solutions at 5:00 PM 0 comments

Sunday, March 22, 2009

Corporate Social Responsibility -- Diversity

Diversity

Board of Directors should match your communities
Establish a work environment conducive to...

Disabled employees
Women and minorities
Gay and Lesbian
Diversity of thought
Promotions

Work and life benefits

Products and Services
Benefit the economically disadvantaged
Quality of services

Employee Relations

Healthy and safe working environment
Retirement plans
Profit sharing
Internal non-political resource groups

Diversity as a priority must start from the top. It must be important to all senior management to be apart of a companies organizational structure and culture.

First, if you have a board of directors make a conscience effort to mirror the communities in which you are present. Not only does it make good business sense to have a cultural understanding of the communities you do business in, it is critical to establish a work environment conducive to those cultures.

In your Vision and Values take the time to make an organization that holds diversity at the very top. One of the best organizations I have seen has internal resource groups for disabled employees, women and minorities, gay and lesbian and so on. These internal resource groups recruit membership within the organization and become a nucleus for networking, skill enhancement and giving back to the community. Each of which should be a priority for any organization. These groups can influence benefits, recruiting efforts, community involvement and the quality of service you deliver to the diverse groups in your communities.

Labels: community, community outreach, corporate responsibility, corporations, diversity, internationa companies, Sales Coaching

posted by Valhalla Business Solutions at 11:10 AM 0 comments

Thursday, February 26, 2009

Make Your International Company Thrive in the United States

Your international company must do the following...

Analyze your value to a U.S. company
Develop a tele-consulting strategy
Hire someone in the U.S.
Ensure their experience is the same every time

Truth is more money is spent in the United States by businesses and consumers, compared to every other country. As an international business what can you bring to a U.S. customer? U.S. businesses have value in mind when it comes to any big decision. Most importantly is how convenient and consistent is what they are buying and secondly will they save money. For example if your a printing company in India, how can you save a corporation money? More importantly how can you deliver consistency and simple process to your customer? For a printing company they could do the following...

Establish a 800 number
Create an exact time line for every product you offer from start to delivery
Authenticate a profiling process to know your customer (i.e., their wants, needs, promotions, hobbies, family, etc.)
Develop a consistent follow up process (hold your customers hand)

Generate a outbound call strategy to the United States. Most U.S. businesses will do anything to save money, especially during our current economic cycle.

Use google to narrow down business genres you will target
Identify how you are going to add value to the company before you call
Use your authentic profile process
Have an effective script

Greeting
Relationship Connector
Transition to profile
Profile
Recommendation
Set Expectations
Request a follow up call

When possible hire a sales representative within the United States. They can really act as a liaison for your company. Their is a culture to how we do business in the United States and someone local will add significant results to your business.

Ensure you make the experience the same every time for your U.S. customers.

Create order forms
Establish response times on inquiries, never deviate
Keep your logo the same
Use the same sales rep, when possible
Encourage your customer to ask questions

These steps may seem simple, but are required for success. Everyone around the world knows the business McDonald's. There is a reason why this business is so successful in the United States. McDonald's provides the same thing every time a customer walks through the door. No confusion, only fulfilled expectations. People don't go there for the great food. Their product is consistency in service, time frames, food taste, cleanliness, order process, ease of payment, speed, etc.

Labels: economy, internationa companies, making money, management, sales process, Small Business CEO, tele-consulting, United States

posted by Valhalla Business Solutions at 9:54 PM 0 comments