Valhalla Business Solutions - Business Management Consultants

Sales Management Consulting Specializing In... Sales and service Systems, Managing younger generations, Management protocols Coaching effectiveness

Monday, April 13, 2009

Internal Politics 101

Gossip with peers
Managing perception
Staying networked
Pursue a Mentor

Truth is politics are a main stay in every environment. Managing them is your responsibility, if success is important to you. This is a broad topic which can be very far reaching, so I will only touch on a few items here.

Understanding where you are on the totem pole is critical. Most people sit today in an environment which they have multiple peers and a ladder on the way up, sometimes 3-5 layers high. If elevating your career is important to you, then the number one rule is remove yourself from peer gossip. In a political environment everything you say and do will be used against you. To establish yourself as a leader elevate your empathy skills and turn those complaining, rumor milled conversations your peers engage in, into positives about the company.

Number two, manage peoples perception of you. This can be a very difficult thing to do, often someones self image is not a true reflection of the perception they illuminate.
Things to consider:

Appearance

how you dress
how often do you smile
how do you smell etc.

Taking notes

with your boss
with your employees
in meetings

Communication

consulting your boss on any upper management communication
talk with your boss daily
say yes to projects willingly
don't say yes to everything

Competency

know your department
numbers
forecasts
employees

These are just some things you should be conscience of on a daily basis.

Staying networked is important, stay proactive by using the Valhalla Effective Manager Calendar to assist in staying proactive. Which means have a network lunch frequently. Once a week with people of influence or who directly/indirectly impact your development and your department.

Having a mentor internally can do much for your career. Mentors often have been through similar experience which currently face or will face and can help you navigate the political waters. Or help you with tactical advice to make you more successful in your work.

Labels: Coaching Teams, conflict resolution, development, economy, internal customers, learning, management, management expectations, polotics, relationships, Restaurant Management, Small Business CEO

posted by Valhalla Business Solutions at 6:27 PM 0 comments

Wednesday, March 25, 2009

Valhalla's Management Expectations -- Feedback Moments

Valhalla's Management Expectations -- Feedback Moments

Who:

Catch team members doing things right
5:1 Rule five positive feedback sessions to every one developmental
Identify specific behaviors
Feedback immediately after behavior

Where:

Entire location

When:

Daily
Schedule specific time

Why:

Encourages team to repeat good behaviors
Team member develops
Conveys to team managements willingness to get hands dirty
Opportunity for manager to model good behavior

Team sees behaviors done correctly

How:

Role play, practice doing things right
Feedback

Identify specific behavior observed
Associate it with a skill
Display how it impacted the team or customer

i.e., "When you followed up with that customer and remembered their upcoming vacation, you displayed again how important it is to you to do the right thing for your customers. Thank you for staying so disciplined to the sales process you have earned another lifetime customer! At this rate our team will have a great chance to meet our goal today. Thanks to you!"

Labels: Coaching Teams, corporations, economy, feedback, feedback model, learning, Restaurant Management, Sales Coaching, small business, Small Business CEO

posted by Valhalla Business Solutions at 8:34 AM 0 comments