Valhalla Business Solutions - Business Management Consultants
Sales Management Consulting Specializing In... Sales and service Systems, Managing younger generations, Management protocols Coaching effectiveness
Thursday, February 11, 2010
Pay it Forward
Be a Mentor
o Have a quarterly meeting
o Consider an agenda
o Be a confidant
o Choose someone who will give more than they take
o Consider someone in another department
o Observe them in action
Early in my career I had an upper level executive reach out to me. He had one motive, pay it forward! At first I had a hard time understanding why he reached out to me. This was especially true considering my perceptions of the corporate world. It had been, at least till that point every person for them self. His intent he made very clear! He communicated to go out of my way to share my knowledge with someone. He encouraged me to go out of my way to create opportunities for that person and so on. Unfortunately he left the organization shortly after that. Although he left, his message was clear be a helping hand too many
Although most books, articles, and personnel will encourage you to seek out a mentor, we at Valhalla consider becoming a mentor even more critical to your growth as a leader. Although having a mentor should not be discounted, you may gain more development from being a mentor.
Have a quarterly meeting- This relationship should be regular enough to create a frequent two way communication. Creating an atmosphere that encourages your mentee to reach to you. Most successful executives I witness schedule a one on one once a month. This should be easy to do if you are already calendaring your one on ones with your direct reports.
Consider an agenda- Although this time should be primarily about fielding the mentee’s agenda. It is critical to bring content that can help them grow. Concentrate on bringing them in on a project that won’t impact their current work production. Also contemplate their hard skill gaps? How can you assist in developing those skills? Their manager can be a great resource for skill gaps.
Be a confidant- This is almost needless to say, however a mentor is an escape from the political battles that may exist. It is critical to establish a trusting relationship where you can help coach them through those political battles. Too often a mentee may not have a relationship with someone where they can vent and brainstorm appropriate solutions.
Choose someone who will give more than they take- Find out who is talented within the organization!! I often get asked how they should approach this person. Consider the story above; reach out to someone under the pretense of Pay it Forward. This person is someone who will bring content and questions to your one on ones. This person is naturally a giver rather than a receiver. It ensures they pay it forward.
Someone in another department- Choosing someone outside your department allows the mentee to feel free to confide in you.
Observe them in action- Whether they are a sales person, customer service, technical worker or manager. Observe the mentee in action, performing their duties. The trust you have established with your relationship will add immeasurable feedback, they may not get elsewhere.
Labels: banking, calendar management, Coaching Teams, conflict resolution, corporate responsibility, feedback, mentor, polotics, Restaurant Management, Sales Coaching, Small Business CEO
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Monday, April 13, 2009
Internal Politics 101
- Gossip with peers
- Managing perception
- Staying networked
- Pursue a Mentor
Truth is politics are a main stay in every environment. Managing them is your responsibility, if success is important to you. This is a broad topic which can be very far reaching, so I will only touch on a few items here.
Understanding where you are on the totem pole is critical. Most people sit today in an environment which they have multiple peers and a ladder on the way up, sometimes 3-5 layers high. If elevating your career is important to you, then the number one rule is remove yourself from peer gossip. In a political environment everything you say and do will be used against you. To establish yourself as a leader elevate your empathy skills and turn those complaining, rumor milled conversations your peers engage in, into positives about the company.
Number two, manage peoples perception of you. This can be a very difficult thing to do, often someones self image is not a true reflection of the perception they illuminate.
Things to consider:
- Appearance
- how you dress
- how often do you smile
- how do you smell etc.
- Taking notes
- with your boss
- with your employees
- in meetings
- Communication
- consulting your boss on any upper management communication
- talk with your boss daily
- say yes to projects willingly
- don't say yes to everything
- Competency
- know your department
- numbers
- forecasts
- employees
Staying networked is important, stay proactive by using the Valhalla Effective Manager Calendar to assist in staying proactive. Which means have a network lunch frequently. Once a week with people of influence or who directly/indirectly impact your development and your department.
Having a mentor internally can do much for your career. Mentors often have been through similar experience which currently face or will face and can help you navigate the political waters. Or help you with tactical advice to make you more successful in your work.
Labels: Coaching Teams, conflict resolution, development, economy, internal customers, learning, management, management expectations, polotics, relationships, Restaurant Management, Small Business CEO
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