Valhalla Business Solutions - Business Management Consultants

Sales Management Consulting Specializing In... Sales and service Systems, Managing younger generations, Management protocols Coaching effectiveness

Tuesday, June 9, 2009

Do What's Right For A Customer?

Genuinely know your client
Be a solutions based business
Follow up to ensure the solutions are correct

I am baffled at how often I walk into a customer situation to see a company not providing the right solutions for them. There are ways to ensure you do whats right, but are often skipped by company managers, sales people and execs. Below are some solutions to help you do what is right for your customer. Keep in mind a good organization at its root genuinely care about their customer and doing the right thing every time. If this standard is not at the forefront of your business philosophy, then make it and communicate it to your teams every day.

Genuinely know your client! Get to know what is important to the person or persons you will be working with. Ask simple questions like; What got you started in this field?, What do you like most about working here?, Tell me about your family? If the setting isn't appropriate for those questions, do some research about the company first and ask about a related news story an their opinion on it.

Be a Solutions Based Business! Set the standard with your organization to only make recommendations which makes sense for your customer. To do this appropriately you must profile! For techniques on profiling visit www.valhallabizsolutions.com/blog.html. Once you have a good understanding of what your customer needs, you have a moral obligation to match those needs. This creates loyalty and in turn more cross sell opportunities.

Follow Up! Sounds simple, but always make sure you follow up after any solution is given. If its installing signs, to a large consulting project, inquire about the results and ask if their is anything else they need from you.

Labels: banking, calendar management, Coaching Teams, development, economic crisis, economy, effective manager, internal customers, printing, profiling, Restaurant Management, Small Business CEO

posted by Valhalla Business Solutions at 7:47 AM 0 comments

Thursday, March 12, 2009

Corporate Responsibility -- Environment

Recycle
Use clean energy where applicable
Conservation

Environment has to be apart of your culture, document environment as a priority in your vision and values.

There are dozens of companies that manage this process for you, especially when it comes to your record retention and privacy policy requirements. When disposing of paper, electronics, plastic, etc. Set the proper systems that makes this process really easy for your employees, or better yet solicit your team for ideas on how to be more environmentally friendly. Choose a team lead and hold them accountable to the ideas they come up with.

This proposition can be more expensive than others, however solutions can be solar energy, hydro electric and so on.

Conservation is the easiest of things to do, below are some ideas...

Thermostat regulation
Water conservation
Purchase recycled paper
Turn off lights and electronics as apart of your closing procedure
Use verbal communication whenever possible
Reduce print advertising
No full bleed prints
Print digitally
etc.

When making this apart of your organization, remember its not about perfect its about progress. Imagine if every single business in the world just did two of the recommendations above. How much impact would it have in cost alone, not to mention the environment.

Labels: economy, environment, print, printing, recycle, Restaurant Management, Small Business CEO, social responsibility

posted by Valhalla Business Solutions at 5:51 PM 0 comments